Julla Customer Success Associate Jobs in Kenya

Julla Customer Success Associate Jobs in Kenya


  • We are Julla - on a mission to usher in a new era of modern and inclusive financial services for
    Africans.

  • Julla provides a simple and convenient shopping experience; customers can purchase
    items on loan digitally in seconds without a lengthy application or paperwork which provides a
    more inclusive alternative especially for customers in emerging markets without a credit history.

  • We are building an entrenched ecosystem of merchants, consumers and lenders.

  • Our platform enables each of these key players to benefit from enhanced access to each other and
    to our technology, resulting in a virtuous cycle of value creation.

  • Julla is looking for a driven, patient and passionate problem solver to join our team.

  • In this role,you will be responsible for on-boarding new customers and managing customer relationships
    through their entire life cycle.

  • We’re looking for superior people skills and a positive attitude.

    Who You Are

  • Good at communicating in English and Kiswahili. Experience in working with complex,
    multi-divisional, multi-geographical customers.

  • Previous experience in customer service in finance related company is an added
    advantage.

  • The ability to solve problems and to think quickly on your feet (figuratively – we’ll
    provide a chair)

  • Extremely patient and understanding especially when dealing with various types of customers.

  • Highly organized.

  • The ability to stay calm, cool and collected during stressful phone conversations.

  • An eye for detail.

  • Great interpersonal skills.

  • Ability to create
    structure in ambiguous situations and design effective processes.

  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing
    Services).

  • Strong leadership qualities and the ability to self-supervise.

    Key Responsibilities

  • On-board and train new customers.

  • Build & strengthen customer relationships.

  • Delivering efficient, friendly responses to customer inquiries and build our brand via our
    text-based chat platform.

  • Responding to customer inquiries via social media platforms like Facebook, twitter,
    Instagram and google play.

  • Escalating customer feedback and IT issues to help improve our product.

  • Manage incoming calls and emails and handle appropriate follow-up calls and emails.

  • Address, resolve, and record any customer issues that arise pertaining to business growth,
    billing, and general account satisfaction.

  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.

  • Demonstrate the value of Julla to our customers every day by providing amazing customer support.


    How to Apply

  • For more information and job application details, see; Julla Customer Success Associate Jobs in Kenya


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