Julla Customer Success Associate Jobs in Kenya
Julla Customer Success Associate Jobs in Kenya We are Julla - on a mission to usher in a new era of modern and inclusive financial services for
Julla provides a simple and convenient shopping experience; customers can purchase
items on loan digitally in seconds without a lengthy application or paperwork which provides a
more inclusive alternative especially for customers in emerging markets without a credit history.
We are building an entrenched ecosystem of merchants, consumers and lenders.
Our platform enables each of these key players to benefit from enhanced access to each other and
to our technology, resulting in a virtuous cycle of value creation.
Julla is looking for a driven, patient and passionate problem solver to join our team.
In this role,you will be responsible for on-boarding new customers and managing customer relationships
through their entire life cycle.
We’re looking for superior people skills and a positive attitude.
Who You Are
Good at communicating in English and Kiswahili. Experience in working with complex,
multi-divisional, multi-geographical customers.
Previous experience in customer service in finance related company is an added
The ability to solve problems and to think quickly on your feet (figuratively – we’ll
provide a chair)
Extremely patient and understanding especially when dealing with various types of customers.
The ability to stay calm, cool and collected during stressful phone conversations.
An eye for detail.
Great interpersonal skills.
Ability to create structure in ambiguous situations and design effective processes.
Experience working with cross-functional teams (e.g. Sales, Product, Marketing
Strong leadership qualities and the ability to self-supervise.
On-board and train new customers.
Build & strengthen customer relationships.
Delivering efficient, friendly responses to customer inquiries and build our brand via our
text-based chat platform.
Responding to customer inquiries via social media platforms like Facebook, twitter,
Instagram and google play.
Escalating customer feedback and IT issues to help improve our product.
Manage incoming calls and emails and handle appropriate follow-up calls and emails.
Address, resolve, and record any customer issues that arise pertaining to business growth,
billing, and general account satisfaction.
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
Demonstrate the value of Julla to our customers every day by providing amazing customer support.
How to Apply
For more information and job application details, see; Julla Customer Success Associate Jobs in Kenya
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