Jubilee Insurance Senior Claims & Benefits Officer Jobs in Kenya

Jubilee Insurance Senior Claims & Benefits Officer Jobs in Kenya

  • Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius.

  • It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an
    A+ in Tanzania.

  • We currently have an exciting career opportunity for Helpdesk Support. The position holder will report to the Helpdesk Administrator and will be based at Head Office, Nairobi.

    Role Purpose

  • The job holder will assist in the effective and efficient running of the claims department by ensuring prompt processing of claims and benefits, at minimal costs with great emphasis on service delivery.

    Main Responsibilities

  • Verification of claims and benefits supporting documents and payments requisition to ascertain their correctness and approve payments.

  • Ensure that claims and benefits are paid efficiently and within the agreed Turn Around Times (TAT)

  • Highlight any fraudulent claims.

  • Compiling claims data and
    coordinating with underwriters regarding writing of risks with adverse loss ratios.

  • Recommending and advising on risk management techniques and controls based on claims experience.

  • Ensure full automation of processes and reports within the section to ensure that process efficiency and staff productivity is well maintained.

  • Monitor and reduce policy premium suspense on closed policies.

  • Track all queries and complaints raised and ensure response is given with the required TAT.

  • Provide sectional reports to monitor trends and activity as well as review exceptional reports as may be required.

  • Ensure compliance of all company policies, regulatory and statutory reports.

    Key Competencies

  • Market Awareness.

  • Visionary Leadership.

  • Customer Focus.

  • Continuous Innovation.

  • Ownership & Commitment.

  • Entrepreneurial Spirit.

  • Team Spirit.


  • Bachelor of Commerce in Insurance, or any other related field.

  • ACII or AIIK

    Relevant Experience

  • Minimum of 7 years relevant experience in a similar position, 2 of which are in a supervisory level.

    How to Apply

  • For more information and job application details, see; Jubilee Insurance Senior Claims & Benefits Officer Jobs in Kenya

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