Johnson & Johnson Customer Service Agent Jobs in South Africa

Johnson & Johnson Customer Service Agent Jobs in South Africa


To deliver a professional, accurate, effective & efficient customer experience to both internal and external stakeholders via incoming & outgoing calls, emails and faxes. Develop customer relationships with hospitals so that revenue & purchases can be maximized and internal sales targets met.

Responsibilities

  • Receive and answer incoming emails, faxes and phone calls from customers as well as internal affiliates timeously & accurately capture orders onto relevant system; develop customer relationships with hospitals so that revenue & purchases can be maximized and internal sales targets met.
  • Ensure that all Work Instructions/SOP’s are adhered to & complied with during the process of answering customer contacts and capturing orders.
  • Ensure that all orders are accurately and timeously captured into AS400 in order to meet both customer expectations and operational cut-off times.
  • Strive to meet JnJ operational cost containment targets.
    Ensure that all quotations are drafted timeously & accurately.
  • Raise CO’s for any goods to be returned for credit according to work Instruction and relevant authorization levels.
  • Handle all customer queries timeously & effectively
  • Monitor, self-manage and take responsibility of department service levels and off the phone activity.
  • Handle the full admin function relating to queries & order processing & ensure that filing is up to date.

    Requirements

  • Matric
  • 4 years customer Services Administration Experience
  • Proficient in MS Office
  • Strong analytical, communication and organizational skills.
  • Ability to use root cause analysis.
  • Knowledge of JDE / SAP system preferred.
  • Good communication and interpersonal skills.
  • Assertive and ability to influence others
  • Able to work in a team environment.
    Accuracy and Attention to detail

    How to Apply

    Interested and qualified candidates should apply online by 20th September, 2019

    For more information and job application details, see; Johnson & Johnson Customer Service Agent Jobs in South Africa

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