Jiji Quality Assurance Officer Jobs in Kenya

Jiji Quality Assurance Officer Jobs in Kenya

Job Details

  • Jiji.co.ke is the No1 online marketplace in Kenya! We have engaged thousands of the brightest minds around the world, all focused towards one goal – bringing sellers and buyers together to interact and trade from the comfort of their digital devices.

  • We are currently looking for results-driven and entrepreneurial individuals to join our elite Contact Center Tele Sales team in Nairobi, Kenya.

  • Our fun, informal and entrepreneurial culture makes Jiji.co.ke the best place to build your future with an international company. Salary 45 – 60Kshs

  • We are looking for a detail-oriented QUALITY ASSURANCE OFFICER to be in charge of all quality assurance activities. .

    Key responsibilities & deliverables

    • Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation and giving feedback

    • Probe agents before and after calls to identify missed opportunities for conversion, information requests etc.

    • Monitor operators’ product knowledge, ability to handle objections and call closure

    • Addressing and discussing issues and proposed solutions with superiors.

    • Documenting quality assurance activities and creating audit reports.

    • Suggesting improvements to company infrastructure and processes to prevent
    future mistakes

    • Track performance of individual scripts and operators

    • Update procedures and scripts based on customer response and changing business needs

    • Periodically review sales data, customer surveys and call logs

    • Any other duties assigned to you by management

    Academic qualifications and Skills

    • A First Degree in any field

    • 4 – 5 years working experience working as a Quality Assurance Agent in a busy Tele-Marketing/Call Centre

    • Certificate in quality assurance is a plus

    • Good communication skills both verbal and written

    • Excellent data collection and analysis skills

    • Strong attention to detail

    • Excellent interpersonal skills

    How to Apply

  • Send us your detailed resume with the title Quality Assurance Officer to hr@jiji.co.ke

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