Java House - Branch Supervisor Jobs in Kenya

Java House - Branch Supervisor Jobs in Kenya


  • In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move – we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you.

  • Our coffee houses would not be what they are without the effort, commitment and passion of the Java House team who make sure each branch is a place where everyone feels at home. Quality and professionalism are deeply rooted in our culture, and we ensure that every cup poured and every plate served is a reflection of our promise of offering only the best.

    Responsibilities

  • Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.

  • Ensure compliance with health and safety, food preparation and serving, repair and maintenance.

  • Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.

  • Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

  • Prevent, handle and resolve complaints regarding food quality and service.

  • Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.

  • Prevent and resolve personnel problems

  • Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.

  • Ensuring that the set SOPs of cash handling are adhered to

  • Taking correct take away orders and ensuring they are correctly dispensed

  • Ensuring prompt billing is done and correct change is given

  • Ensuring delivery orders are prepared and picked on time

  • Suggestive selling products and introduction of new ones to guests

  • Maintaining high hygiene standards at the cashier station

  • Ensure cutlery is wiped, polished and well displayed at the respective stations

  • Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.

  • Seeks, listens and responds to Guest feedback.

    Requirements

  • Years of Experience: 2-4 years

    Must-have Skills

  • Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.

  • Have competent knowledge on Customer Service and people management system.

  • Computer literate in MS Suite.

  • Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.

    How to Apply

  • For more information and job application details, see; Java House - Branch Supervisor Jobs in Kenya


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