Jaramogi Oginga Odinga University of Science and Technology Information Technology Officer Jobs in Kenya

Jaramogi Oginga Odinga University of Science and Technology Information Technology Officer Jobs in Kenya

Job description

  • Reporting to ICT Manager through the Lead Systems Administrator, the Information Technology (IT) Officer will be responsible for providing day-to-day technical support on all IT related issues including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration and user training among others.

    Specific duties and responsibilities

    • Administering, configuring and troubleshooting private or cloud-based servers Configuration, deployment, setting up and management of workstations, laptops and peripheral equipment.

    • Provide software/hardware and system troubleshooting support.

    • Manage the installation and upgrade process of computer hardware and software as per organizational guidelines and industry best practice.

    • Ensure the availability of the local IP PBX and troubleshoot any challenges identified.

    • Create mailboxes for new staff members.

    • Offer support by troubleshooting mail access errors and assist in resetting passwords when necessary.

    • Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business.

    • Troubleshoot network issues and escalate to the relevant ISP.

    • Offer support by troubleshooting, cable, wireless and other network infrastructure as needed.

    • Communicate any technological failure to all staff e.g. internet outage, email problem.

    • Servicing and maintenance of IT hardware equipment.

    • Liaise with the relevant department to ensure identified hardware faults are fully resolved/repaired in a timely.

    • Ensure timely and cost-effective replacement of network, software and peripheral equipment.

    • Maintaining inventory of IT equipment/asset register.

    • Provide basic user training and dissemination of technological information and updates to all staff.

    • Plan frequent user training sessions.

    • Ensure
    all devices have a valid software license and keep an inventory of the license keys.

    • Enforce the adaptation of organizational IT policies and escalate as necessary when challenges arise.

    Minimum requirement

    • University degree/Diploma in either Computer Science, Information Technology or Business Information technology.

    • At least two years of working experience in IT.

    • MCSE & Network Certifications will be an additional advantage – (Networking Essentials, N+), CompTIA A+ certification.

    Key Competencies

    • Working knowledge of virtualization, VMware, or equivalent Strong knowledge of systems and networking software’s, hardware and networking protocols.

    • Working knowledge and experience of switching and routing protocols.

    • Working knowledge and experience in networks /systems monitoring tools and protocols.

    • Knowledge in ICT professional standards.

    • Familiarity with SQL server or other database platforms.

    • Ability to identify customer needs, develop service standards and deliver service excellence.

    • Experience in installing and supporting Linux environment.

    • Experience setting up and managing AD, DNS,DHCP and other server roles.

  • Experience in Months: 24

  • Level of Education: Bachelor Degree.

    How to Apply

  • For more information and job application details, see; Jaramogi Oginga Odinga University of Science and Technology Information Technology Officer Jobs in Kenya

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