IWayAfrica Customer Relationship Management Executive Jobs in Kenya

IWayAfrica Customer Relationship Management Executive Jobs in Kenya


Job Details

  • IWayAfrica is a leading African ISP, offering solutions over satellite, fiber optic and wireless networks.

  • Our expertise lies in designing, installing and operating networks to suit customers’ requirements.

  • The Group currently services over 67,000 corporate subscribers and over 20,000 consumer subscribers across Sub-Saharan Africa .

    Job Responsibilities

  • Establishes productive, professional relationships with key personnel in assigned customer accounts

  • Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.

  • Meets assigned targets for revenue growth (up selling), customer engagement, collections and strategic objectives in assigned accounts

  • Informs existing customers on new products and value added services provided by the company.

  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

  • Provide feedback to management regarding customer needs,
    market dynamics and competitive assessments.

  • Use customer behavior and statistics to predict likely trend and movement with assigned target customer portfolio for both individual and groupings of categorized customers.

    Job Qualifications

  • A Business degree from a recognized University, membership to a professional body in Sales/Customer Service or Marketing.

  • At least 4 years’ experience in a similar field or related field with a track record in sales /CRM experience in Business to Business environment.

    How to Apply

  • Interested candidates are requested to send their applications to

  • iwayhr-ke@iwayafrica.net quoting the job title as the reference by 15th January 2020.

  • iWayAfrica Kenya Limited is an equal opportunity employer.


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