IWayAfrica Customer Relationship Management Executive Jobs in Kenya
IWayAfrica Customer Relationship Management Executive Jobs in KenyaJob Details IWayAfrica is a leading African ISP, offering solutions over satellite, fiber optic and wireless networks.
Our expertise lies in designing, installing and operating networks to suit customers’ requirements.
The Group currently services over 67,000 corporate subscribers and over 20,000 consumer subscribers across Sub-Saharan Africa .
Establishes productive, professional relationships with key personnel in assigned customer accounts
Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
Meets assigned targets for revenue growth (up selling), customer engagement, collections and strategic objectives in assigned accounts
Informs existing customers on new products and value added services provided by the company.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Provide feedback to management regarding customer needs, market dynamics and competitive assessments.
Use customer behavior and statistics to predict likely trend and movement with assigned target customer portfolio for both individual and groupings of categorized customers.
A Business degree from a recognized University, membership to a professional body in Sales/Customer Service or Marketing.
At least 4 years’ experience in a similar field or related field with a track record in sales /CRM experience in Business to Business environment.
How to Apply
Interested candidates are requested to send their applications to
firstname.lastname@example.org quoting the job title as the reference by 15th January 2020.
iWayAfrica Kenya Limited is an equal opportunity employer.
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