ITIL Process Consultant Jobs in Kenya

ITIL Process Consultant Jobs in Kenya

  • The ITIL Consultant contributes to a team of ITIL process managers and analysts working towards strategic, well-designed, process improvements based on the ITIL framework.

  • Processes may include Service Catalogue, Configuration Management, Knowledge Management, Problem Management, Request Management, Incident, Change and other processes.


  • Provides expert knowledge of ITIL-based service delivery processes in the DHS environment

  • Assists with organizational transformation efforts as related to ITIL implementation across service lifecycles

  • Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes among others

  • Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act)

  • Ensure the appropriate business process assessment and analysis is completed to identify business process gaps and impacts as they pertain directly to projects and programs.

  • Orchestrate activities and provide structure and direction to others regarding standard techniques and tools to gather the appropriate set of functional and non-functional requirements in an organized and repeatable way.

  • Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.

  • Partner with multiple teams to drive and complete process related deliverables.
  • Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT.

  • Apply consistent methods for selection and evaluation of process initiatives.

  • Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.

  • Lead process improvement/standardization efforts in an IT field as identified
    by IT and business leadership.

  • Identify defects and eliminate waste, standardize and improve processes.

  • Effectively manage process design and improvement projects.

  • Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing).

    Required Skills

  • Experience developing processes.

  • At least 10 years of experience in IT Process Excellence Roles.

  • Working knowledge of IT operations.

  • ITIL implementation and/or ITIL process improvement hands-on experience.

  • ITIL V4 foundation level certified.

  • Six Sigma Green Belt certification or demonstrated equivalent work experience.

  • Familiarity with HIPAA, COBIT, CMMI and other process standards.

    Education requirements

  • Full-time relevant bachelor’s degree or above.

  • Certified ITIL Process Consultant in good standing

    Additional Certifications preferred

  • Intermediate ITIL Service Strategy, ITIL
    Service Design, or Certified Process Design Engineer (CPDE) certification and other Relevant certifications

  • Considering the uniqueness of some these roles, we encourage all nationalities from across the globe to apply.

  • Our client is an Equal Opportunity Employer.

    How to Apply

  • If you fill you a suitable for the above role(s), please send your updated CV to not later than 24th March 2020

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