Ital Global Loan Officer Jobs in Kenya
Ital Global Loan Officer Jobs in Kenya
Ital GLOBAL – We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.
Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face.
Our Client is a leading non deposit taking Microfinance Institution located in Nairobi that offers credit facilities such as logbook loans, school Fees loans and asset finance at low-interest rates to SME’s.
Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.
You will provide a phenomenal customer experience. In this role, you will use consultative sales techniques to attract and retain customers, conduct loan appraisals and recoveries.
Achieve set sales targets
Conduct Loan Appraisals.
Accurate and timely application of loans in the System.
Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
Create market awareness for the company’s product
Identify sales prospects and follow up on new leads and referrals resulting from field activity
Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within the required timeline.
Verification of the loan application files and counter checking to ensure that all supporting documentation attached is
sufficient to process a loan.
Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
Any other duties assigned.
Degree or Diploma in Sales & Marketing/ business-related field
Minimum of 2-years’ experience working in customer service
Thorough knowledge of the auto logbook loan products and processing.
Able to meet set sales target within the time frame
Proficiency in the use of MS Word, Excel, email and experience with the Internet
Proven experience as front desk representative, agent, or relevant position
Knowledge of office management and basic bookkeeping
Competencies and Skills required:
Strong communication and interpersonal skills
High and unquestionable Integrity
Excellent Sales and Negotiation skills
Planning, and organization skills
Reporting and presentation skills;
Excellent Customer service skills
Ability to multi task
Strong Numerical and analytical skills
Should be highly motivated and an aggressive sales person.
Highly self-motivated and ambitious individual
Confident and capable of operating at all levels.
Computer Literacy skills
How to Apply
Interested applicants should send their CV and Cover Letter quoting the job title (LOAN OFFICER) as subject to reach us not later than 19th November 2021 to
firstname.lastname@example.org stating the current pay and expected salary. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.
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