IT Industry Business Manager Jobs in Keny

IT Industry Business Manager Jobs in Keny

  • Our Client in the Information Technology Industry is looking for an experienced Business Manager.

  • Responsible for executing sales and marketing activities in line with the company’s business development guidelines to continually achieve growth in client base and revenues

    Strategic Responsibilities

  • Develop a portfolio growth strategy focused both on financial growth for the company and satisfaction for the customers

  • Develop and maintain long term customer relationships and cultivate new client relationships

  • Shape and win new business through focus on customer value and the competitive environment

  • Develop and implement customer management / communication plans

  • Establish an understanding of customer decision drivers, strategies, objectives and buying habits

  • Maintain intelligence on market conditions, costing, and trends through industry relationships, research, and active engagement in industry activities

  • Create strategies to attracting potential customers and maintain productive relationships with them

  • Contributes to and prepare periodic marketing plans and reports to Chief Marketing Officer in line with departmental sales target to achieve set goals

    Operational Responsibilities

  • Lead the client proposal process including, proposal development, commercial and contractual terms, proposal presentations and contract negotiations

  • Execute marketing strategies to meet and exceed the set revenue targets

  • Initiate and execute marketing activities to prospective clients, following up on leads and converting to sales

  • Deliver presentation and demos to prospective clients in line with growth objectives in order to create product awareness and convert to sales

  • Manage effectively client relationship by attending clients’ meetings, serving as an interface between clients and the technical team and ensuring that approved Service Level Agreements are adequately met

  • Assist in the execution of marketing campaigns, events, digital marketing, and PR.

  • Provide first line support to clients based on the terms of contracts to achieve prompt resolution of customer complaints

  • Keep accurate and up-to-date records of customers in line with company requirements to ensure accurate
    database of clients in the portfolio

  • Ensure that Service Level Agreements are prepared in collaboration with the development team in line with business requirements; and implemented to meet customers’ expectations

    Key Performance Indicators

  • Meeting the revenue budget

  • Client relationship management and customer satisfaction

  • Customer retention

  • New client conversion

  • Growing revenue

  • Cost of Customer acquisition

  • Sales team response time

    Qualifications and Experience

  • Minimum of Bachelor’s degree in Computer Science, Computer Engineering or Marketing or/and Master’s degree in Marketing. Master’s degree in Business Administration or any other related discipline

  • Relevant professional qualifications are required

  • Minimum of 7 years’ experience in a similar role and industry

    Functional / Technical Requirements

  • Ability to sell

  • Entrepreneurship spirit with a can-do attitude

  • Strategic and Analytical thinking

  • Influencing and negotiation skills

  • Strong communication and interpersonal skills

  • Creative skills

  • Problem solving skill

  • Goal oriented

    Behavioural Competencies

  • Responsibility & Accountability

  • Professionalism

  • Courage

  • Boldness

  • Respectful for others

  • Integrity

  • Passion

  • Results orientation

  • Excellence

    Leadership Skills

  • Influence

  • Managing change

  • Problem solving

  • Decision making

  • Managing and influencing others

  • Innovation

  • Setting vision and strategy

  • Understanding and navigating the organization

  • Ethics

  • Drive

  • Communicating effectively

  • Developing Others

  • Building & Maintaining Relationships

  • Travel Requirements As required to meet job demands

    How to Apply

  • Qualified and interested applicants should send their application and detailed CV, indicating their past or current and expected remuneration, explicitly indicating the position in the email subject


  • Only short-listed candidates will be contacted.

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