Isuzu East Africa Fleet Contracts Supervisor Job in Kenya

Isuzu East Africa Fleet Contracts Supervisor Job in Kenya

  • Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence going back over 40 years in this market.

  • We are looking for a highly engaged candidate with a track record of excellence to fill the following position:

    Fleet Contracts Supervisor

    Reporting to the General Manager, Leasing Operations & Sales Engineering the successful candidate will be responsible for the following functions:

  • Drive Isuzu fleet customers to the network to grow service and parts revenue.

  • In liaison with Service Marketing, Finance and Administration, participate in the development of fleet customers service contacts as per Company Policy and Procedures.

  • Develop a seamless operations link between fleet customers and all dealers and Authorised Service Outlets (ASOs) across network as per signed contracts. .

  • Ensure fleet customers service request are processed promptly by dealers and Authorised Service Outlets (ASOs) through the FMS system.

  • Drive departmental contribution and structural costs reduction initiatives in your area of operation to meet set targets.

  • Drive the Divisional Net Promoter Score growth initiatives and support customers experience evaluation process.

  • Prepare and submit monthly performance reports as required by the management from time to time.

  • In liaison with Parts Sales, ensure dealers
    and ASOs stock parts for servicing the national fleet contracts.

  • Development and periodic reviews and update of lease operations ICPs to ensure compliance with company policies, procedures and processes.

  • Participates ¡n the development of the department’s objectives and track performance.


    For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s Degree in Mechanical or Automotive Engineering

  • Five (5) years’ experience.

  • Ability to negotiate and structure partnerships.

  • Good communication and interpersonal skills, Business Acumen & Problem solving skills, Dealing with ambiguity and teamwork.

    How to Apply

  • Please send your application and CV to:

    The HR Manager, Compensation & HR Services,
    Enterprise/Mombasa road,
    P.O. Box 30527-00100, Nairobi

  • OR E-mail

  • Deadline 13th March, 2020.

  • Isuzu East Africa is an Equal Opportunity Employer committed to diversity and gender equality.

  • Only qualified applicants will be contacted.

  • Attractive compensation packages will be offered to successful candidates.

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