Isuzu East Africa Field Technical Support Engineer Jobs in Kenya

Isuzu East Africa Field Technical Support Engineer Jobs in Kenya

  • Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence going back over 40 years in this market.

  • We are looking for a highly engaged candidate with a track record of excellence to fill the following position:

    Field Technical Support Engineer


    Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

  • Support Dealers to develop and maintain a culture of quality Service at the dealerships and fleet customer workshops.

  • Train and support Dealers on ISUZU EA Service Policies and Procedures and best practices to achieve improved business results.

  • Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.

  • Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.

  • Prepare Technical Information Reports (TIR) and Field Product Report (FPR) to Source Plants and Engineering and Product Development department respectively.

  • Serve as a liaison between Aftersales Engineering, other departments and source plants for quick resolution of field product quality problems.

  • Implement and coordinate all aspects of customer field action to achieve desired hit rate by due dates.

  • Prepare and dispatch test samples to Source Plants and Suppliers for failure analysis.

  • Identifying customer needs and wants and offer customized solutions.

  • Support
    dealers to generate and grow Aftersales revenue to achieve set targets by prospecting for new business through fleet customer visits and follow up.

  • Provide input for product specification and improvements.

  • Coordinate monitoring of suggested product quality improvement test samples and provide feedback and recommendation.


    For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechanical or Automotive Engineering from a recognized institution.

  • Strong theoretical and practical knowledge of modern vehicle systems and trouble shooting.

  • Five years’ experience in a busy motor vehicle repair workshop.

  • Strong automotive knowledge.

  • Business acumen, Planning and organization, ability to drive operational excellence, interpersonal, communication & problem-solving skills.

    How to Apply

  • Please send your application and CV to:

    The HR Manager, Compensation & HR Services,
    Enterprise/Mombasa road,
    P.O. Box 30527-00100, Nairobi

  • OR E-mail

  • Deadline 13th March, 2020.

  • Isuzu East Africa is an Equal Opportunity Employer committed to diversity and gender equality.

  • Only qualified applicants will be contacted.

  • Attractive compensation packages will be offered to successful candidates.

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