Isuzu East Africa Field Technical Support Engineer Jobs in Kenya

Isuzu East Africa Field Technical Support Engineer Jobs in Kenya


  • Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand's automotive excellence going back over 40 years in this market.

  • With more than 15 models in its lineup, the Isuzu brand has dominated the new vehicle segment for eight years in a row since 2012, achieving a market share of 39.4% by end of 2019.

  • This is a testimony to customer confidence in its vehicles, transport solutions and excellent after sales service.

  • We are looking for highly engaged candidates with a track record of excellence to fill the following positions:

    Field Technical Support Engineer

    Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

    • Support Dealers to develop and maintain a culture of quality Service at the dealerships and fleet customer workshops.

    • Train and support Dealers on ISUZU EA Service Policies and Procedures and best practices to achieve improved business results.

    • Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.

    • Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.

    • Prepare Technical Information Reports (TIR) and Field Product Report (FPR) to Source Plants and Engineering and Product Development department respectively.

    • Serve as a liaison between After sales Engineering, other departments and source plants for quick resolution of field product quality problems.

    • Implement and coordinate all aspects of customer field action to achieve desired hit rate by due dates.

    • Prepare and dispatch test samples to Source Plants and Suppliers for failure analysis.

    • Identifying customer needs and wants and offer customized solutions.

    • Support dealers to generate and grow Aftersales revenue to achieve set targets by prospecting for new business through fleet customer visits and follow up.

    • Provide input for product specification and improvements.

    • Coordinate monitoring of suggested product quality improvement test samples and provide feedback and recommendation.

    Requirements

    For appointment to this position, the successful candidate must have the following minimum requirements:

    • Bachelor's degree in Mechanical or Automotive Engineering from a recognized institution.

    • Strong theoretical and practical knowledge of modern vehicle systems and trouble shooting.

    • Five years' experience in a busy motor vehicle repair workshop.

    • Strong automotive knowledge.

    Business acumen, Planning and organization, ability to drive operational excellence. Interpersonal, communication & problem-solving skills.

    Fleet Contracts Supervisor

    Reporting to the General Manager. Leasing Operations & Sales Engineering the successful candidate will be responsible for the following functions:

    • Drive lsuzu fleet customers to the network to grow service and parts revenue.

    • In liaison with Service Marketing. Finance and Administration. participate in the development of fleet customers service contacts as per Company Policy and Procedures.

    • Develop a seamless operations link between fleet customers and all dealers and Authorised Service Outlets (ASOs) across network as per signed contracts.

    • Ensure fleet customers service request are processed promptly by dealers and Authorised Service Outlets (ASOs) through the FMS system.

    • Drive departmental contribution and structural costs reduction initiatives in your area of operation
    to meet set targets.

    • Drive the Divisional Net Promoter Score growth initiatives and support customers experience
    evaluation process.

    • Prepare and submit monthly performance reports as required by the management from time to time.

  • In liaison with Parts Sales, ensure dealers and ASOs stock parts for servicing the national fleet
    contracts.

    • Development and periodic reviews and update of lease operations ICPs to ensure compliance with
    company policies, procedures and processes.

    • Participates in the development of the department's objectives and track performance.

    Requirements

    For appointment to this position, the successful candidate must have the following minimum
    requirements:

    • Bachelor's Degree in Mechanical or Automotive Engineering

    • Five (5) years' experience.

    • Ability to negotiate and structure partnerships.

    • Good communication and interpersonal skills, Business Acumen & Problem solving skills, Dealing
    with ambiguity and teamwork.

    How to Apply

    • Please send your application and CV to:

    The HR Manager, Compensation & HR Services,
    Enterprise/Mombasa road,
    P.O. Box 30527- 00100,NAIROBI

    Email careers.kenya@isuzu.co.ke

    • Deadline 13. March, 2020.

    • Isuzu East Africa is an Equal Opportunity Employer committed to diversity and g

    • Only qualified applicants will be contacted.

    • Attractive compensation packages will be offered to successful candidate



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