IPOA Helpdesk Support Analyst Job in Kenya
IPOA Helpdesk Support Analyst Job in Kenya The Independent Policing Oversight Authority (IPOA) is a state Authority created under an Act of Parliament No.35 of 2011, with the mandate of holding the police accountable to the public ¡n the performance of their functions.
The Authority wishes to recruit a result oriented Kenyan citizen with drive, vision and creativity to fill the following position: –
Helpdesk Support Analyst
Job Reference Number: IPOA/HR/05/2020
Main Duties and Responsibilities
Installing, testing and configuring of new workstations, peripheral equipment and software
Maintaining inventory of all equipment, software and software licenses.
Monitoring, receiving compiling reports on user support requirements for escalation.
Managing PC setup for new users using standard hardware, images and software.
Assigning users and equipment to groups in the Active Directory.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Planning and undertaking scheduled maintenance upgrades for workstation hardware and software as required.
Investigating, diagnosing and solving computer software and hardware faults.
Repairing equipment and replacing accessories.
Checking computer equipment for electrical safety.
Maintaining records of software licenses.
Providing Enterprise Content Management (ECM) helpdesk support and respond to ECM user requests.
Maintaining the ECM helpdesk tracking software.
Must be a citizen of Kenya.
Served in the grade of Help Desk Analyst for a minimum period of one (1) year in the Public or Private sector;
A Bachelor’s degree in any of the following fields: Business Information Technology, Information Communication Technology or equivalent qualification from a recognized institution; and
Certification in CCNA and MCSA.
ITIL foundation certification.
Experience in hardware and helpdesk support
Demonstrate the highest level of ethical behaviour
Diligence with close attention to detail;
Excellent interpersonal skills to facilitate interaction with the workforce.
Required Behavioural Skills:
Candidates must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
Demonstrated high ethical standards;
Demonstrate professional competence, integrity and capability in work performance; and
Meet the requirements of Chapter 6 of the constitution of Kenya.
How to Apply:
For more information and job application details, see; IPOA Helpdesk Support Analyst Job in Kenya
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