IPOA Helpdesk Support Analyst Job in Kenya

IPOA Helpdesk Support Analyst Job in Kenya

  • The Independent Policing Oversight Authority (IPOA) is a state Authority created under an Act of Parliament No.35 of 2011, with the mandate of holding the police accountable to the public ¡n the performance of their functions.

  • The Authority wishes to recruit a result oriented Kenyan citizen with drive, vision and creativity to fill the following position: –

    Helpdesk Support Analyst

    Job Reference Number: IPOA/HR/05/2020

    Main Duties and Responsibilities

  • Installing, testing and configuring of new workstations, peripheral equipment and software

  • Maintaining inventory of all equipment, software and software licenses.

  • Monitoring, receiving compiling reports on user support requirements for escalation.

  • Managing PC setup for new users using standard hardware, images and software.

  • Assigning users and equipment to groups in the Active Directory.

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.

  • Planning and undertaking scheduled maintenance upgrades for workstation hardware and software as required.

  • Investigating, diagnosing and solving computer software and hardware faults.

  • Repairing equipment and replacing accessories.

  • Checking computer equipment for electrical safety.

  • Maintaining records of software licenses.

  • Providing Enterprise Content Management (ECM) helpdesk support and respond to ECM user requests.

  • Maintaining the ECM helpdesk tracking software.


  • Must be a citizen of Kenya.

    Job Specification:

  • Served in the grade of Help Desk
    Analyst for a minimum period of one (1) year in the Public or Private sector;

  • A Bachelor’s degree in any of the following fields: Business Information Technology, Information Communication Technology or equivalent qualification from a recognized institution; and

  • Certification in CCNA and MCSA.

  • ITIL foundation certification.

  • Experience in hardware and helpdesk support

  • Demonstrate the highest level of ethical behaviour

  • Diligence with close attention to detail;

  • Excellent interpersonal skills to facilitate interaction with the workforce.

    Required Behavioural Skills:

  • Candidates must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;

  • Demonstrated high ethical standards;

  • Demonstrate professional competence, integrity and capability in work performance; and

  • Meet the requirements of Chapter 6 of the constitution of Kenya.

    How to Apply:

  • For more information and job application details, see; IPOA Helpdesk Support Analyst Job in Kenya

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