IPOA Director of Complaints Management and Legal Jobs in Kenya

IPOA Director of Complaints Management and Legal Jobs in Kenya


Job Purpose:

  • The Director of Complaints Management and Legal Services will provide leadership and direction in Complaints Management, Counselling Psychology and Legal Services as provided and guided under Sections 6 7, 24 and 31 of the IPOA Act.

  • This is a performance based contract and may be renewed subject to satisfactory performance

    Job Description

    The Director of Complaints Management and Legal Services is responsible for the following: -

  • Oversee the development and implementation of policies, strategies, manuals, plans, procedures and standards pertaining to Complaints management, legal and Counselling services;

  • Oversee receiving and processing of complaints, legal and counselling services;

  • Provide guidance and legal opinions to the Authority;

  • Spearhead the development and implementation of Directorate work plans, data, information, records and resources;

  • Oversee review of trends and patterns of reported police misconduct;

  • Spearhead audit and review of actions taken by Internal Affairs Unit (IAU) of the Service on complaints;

  • Provide leadership on court processes and alternative dispute resolution mechanisms;

  • Provide leadership, guidance, coaching and mentorship for the Directorate staff;

  • Manage employee performance management and competency development plans in the Directorate;

  • Oversee the development and implementation of Directorate annual budget, workplan and procurement plan;

  • Provide leadership, guidance, coaching and mentorship for the Directorate staff;

  • Oversee employee performance management and competency development in the Directorate.

    Profile:

  • Must be a citizen of Kenya.

  • Meets the requirements of Chapter six of the Constitution of Kenya (Clearance certificates to be presented during the interview).

    Job Specifications

    For appointment at this position, a candidate must have: -

  • A Master’s degree in any
    of the following disciplines: - Law, Business Administration, Public Policy Development or equivalent qualifications from a recognized institution;

  • A Bachelor’s degree in Law or equivalent qualifications from a recognized institution;

  • Post graduate Diploma in legal studies;

  • Registered as an Advocate of the High Court of Kenya and in good standing;

  • Served for a minimum of three years in the grade of either Head, Complaints/Legal or for a period of 15 years in complaints and legal
    services, five of which must have been in a senior management level in the public service or private sector;

  • Holds a current practicing certificate

  • Certificate in either Corporate Governance or Strategic Leadership Development Programme from a recognized institution;

  • Proficiency in computer applications;

  • Demonstrated integrity, professional competence and ability in planning and controlling Investigations activities.

    Required behavioral and functional skills:

  • Transparency and accountability.

  • Integrity and honesty.

  • Team player.

  • Creativity and innovation.

  • Resilience.

  • Strategic Leadership Skills.

  • Financial Management Skills.

  • Planning Skills.

  • Dispute Resolution Skills.

  • Decision Making Skills.

  • Interpersonal Skills.

  • Communication Skills.

  • Negotiation Skills.

  • Analytical Skills.

    How to Apply

  • For more information and job application details, see; IPOA Director of Complaints Management and Legal Jobs in Kenya ​


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