ipNX Nigeria Service Fulfillment Engineer Jobs

ipNX Nigeria Service Fulfillment Engineer Jobs


Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.

  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

    Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)​​​

  • Prompt Response to inbound calls and emails

  • Follow up on unresolved complaint/ open tickets to closure

  • Timely Escalation/feedback to relevant units.

  • Preparing Technical Reports

    Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer
  • Engineering /Electrical-Electronics engine Engineering

  • CCNA, CCNP (Desired)

  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.

  • Excellent business communication skills both verbal and written.

    Work Experience

    A hands-on experience with the following is a must:

  • IP Routing, MPLS, QOS, VPN.

  • Knowledge and experience with network security (IPSec Firewalls) are desirable.

  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable

  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

    Other Requirements

  • Customer Focus

  • Tech savvy

  • Action orientation

  • Drive results

  • Cultivate Innovation

  • Ability to optimize work processes

  • Resilience

  • Self Development

  • Nimble Learning

    How to Apply

    For more information and job application details, see; ipNX Nigeria Service Fulfillment Engineer Jobs

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