ipNX Nigeria Service Fulfillment Engineer - Abuja Jobs

ipNX Nigeria Service Fulfillment Engineer - Abuja Jobs


Purpose of the Job

  • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.

  • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.

  • These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.

  • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.

  • Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.

  • In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

    Expected Key Results

  • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.

  • Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.

  • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

  • Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.

    Educational Qualifications

  • BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)

    Functional Skills

  • Understanding of Communications Networks.

  • Cisco network certification is required.

  • A good
    grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)

  • High degree of Microsoft Office Suite competence Bonus: Visio, MS Project

  • Fluent English

  • Exemplary Communication Skills Face to Face and over the telephone; Ability to communicate effectively at all levels of an organization

    Work Experience

  • At least 1 year experience within the telecoms space as a Network/Communications Engineer

  • A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)

  • A good grasp of technical (wireless & wireline) installations and willingness to learn more

  • Practical Experience with Network Connectivity Devices (Routers & Switches)

  • Experience with LAN/WAN Network Design and Configuration

  • Good working knowledge of Microsoft Office Suite including MS Project &Visio

    Other Requirements

  • Customer Focused

  • Hardworking and Tenacious

  • Action Orientation

  • Tech Savvy

  • Result Driven

  • Excellent Decision Quality

  • Attention to Detail

  • Problem Solving

  • Excellent troubleshooting and analysis skills

  • Impeccable Customer Service and Support Skills

  • Customer Focus

  • Self-Development

    How to Apply

    For more information and job application details, see; ipNX Nigeria Service Fulfillment Engineer - Abuja Jobs

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