ipNX Nigeria Senior ipNX Technical Support Engineer Jobs in Nigeria

Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.


ipNX Nigeria Senior ipNX Technical Support Engineer Jobs in Nigeria

Responsibilities

  • Incident Management (Complex/advance Call Resolution)
  • Prompt Response to inbound calls and emails
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

    Requirements

  • B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
  • Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
  • Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Excellent business communication skills both verbal and written.
  • Internetworking Voice and Data Advanced VoIP Protocol Analysis and Troubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
  • A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
  • At least 4 years work experience in similar role.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience
    with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2019

    For more information and job application details, see; ipNX Nigeria Senior ipNX Technical Support Engineer Jobs in Nigeria

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