ipNX Nigeria Limited IT Service Desk Lead Jobs

ipNX Nigeria Limited IT Service Desk Lead Jobs

Purpose of the Job

  • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

    Expected Key Results

  • End User Satisfaction.

  • Operational Excellence.

  • End User Productivity.

    Educational Qualifications

  • Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)

    Functional Skills:

  • Experience providing superior customer service and support

  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

  • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.

  • Thorough knowledge of voice and data communications techniques and technologies.

  • Domain knowledge of Asterisk-based PBX

    Work Experience:

  • 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

    Other Requirements

  • Knowledge of multiple desktop programs, configuration and debugging techniques.

  • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices
    both in person and remotely.

  • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.

  • Sound problem resolution, judgment and decision-making.

  • Strong interpersonal and organization skills, successful in working both independently and in a team environment.

  • Strong problem solving skills.

    How to Apply

  • For more information and job application details, see; ipNX Nigeria Limited IT Service Desk Lead Jobs

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