ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer Jobs
ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer JobsPurpose of the JobProvide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results
Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports
Educational Qualifications & Functional Skills
(B.Sc/B.Eng) Computer Science/Computer
Engineering /Electrical-Electronics engine Engineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
A hands-on experience with the following is a must:
IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Ability to optimize work processes
How to Apply
For more information and job application details, see; ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer Jobs
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