ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer Jobs in Nigeria

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.


ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer Jobs in Nigeria

Responsibilities

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

    Requirements

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engine Engineering
    CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2019

    For more information and job application details, see; ipNX Nigeria - ipNX Technical Support Engineer - i-TAC Engineer Jobs in Nigeria

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