ipNX Customer Experience Executive Jobs in Nigeria

ipNX Customer Experience Executive Jobs in Nigeria

Purpose of the Job

To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned

    Educational Qualifications & Functional Skills:
  • Minimum 2.2/Upper Credit, Bachelor’s degree in social science or related field.

    Work Experience:
  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.

    Other Requirements:
  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task

    How to Apply
  • Interested and qualified candidates should apply online by 8th September 2019
  • For more information and job application details, see; ipNX Customer Experience Executive Jobs in Nigeria

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