Investrust Bank Plc IT Officer Network Support Jobs in Zambia

Purpose of the Job

This position is responsible for the provision of networking support while ensuring maximum availability and uptime. .

Key Responsibilities

• Ensure the Banks computer networks and systems are operating within the agreed SLA targets.

• Ensure that user requests/incidents are resolved within the specified period in the SLA and escalate issues accordingly.

• Design, install, configure, test, monitor, support, and maintain Local and Wide Area Networks, including electronic email according to best practice.

• Perform network analysis and capacity planning and testing as necessary Recommend upgrades, patches, and new networking applications and equipment

• Monitor networking system performance and ensure these are within optimum limits.

• Maintain the integrity of network deployment and security.

• Test changes and upgrades infrastructure and ensures test results are well documented and changes/upgrades authorized before they are applied to the production and disaster recovery environment.

• Ensure the deployment of security patches and software to all machines on the network

• Conduct security checks on the Bank's infrastructure in conjunction with IT Security

• Ensures all after-hours support is provided in line with Service Level Agreements to ensure customer satisfaction.

• Perform user access and log reviews. Ensure the Bank's ICT policies and procedures are enforced.

• Participate in project implementations as necessary.

• Participate in business continuity and disaster recovery planning/ recovery strategies

Qualifications and Experience

• Grade 12 School Certificate.

• Degree in Computer Science Computer Engineering Information

• Technology/Information Systems

• Minimum of three years proven experience in ICT field.

• Knowledge of Active Directory/MS Exchange is required.

• CISCO certification is an added advantage.

How to Apply

Applications, supporting documentation and CVs should be emailed to:

recruitment@investrustbank.co.zm not later than Monday, 14th December, 2020.

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