Internship & Exp. Team Lead, Customer Advocacy Center Jobs in Nigeria

Internship & Exp. Team Lead, Customer Advocacy Center Jobs in Nigeria

Purpose of the Job

  • To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

    Expected Key Results:

  • Customer Satisfaction.

  • Quality Assurance Monitoring.

  • Implement Service Standards.

  • Advocate for Customers.

  • Service Delivery Performance Measurement.

  • Workforce Management.

  • Any other duties assigned by manager.

    Educational Qualifications & Functional Skills

  • University Degree in Sciences, Social
  • Sciences acceptable (2.2/Upper Credit)

  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.

  • Professional Qualification in Customer experience management an added advantage.

    Work Experience:

  • Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction

  • Teamwork - candidate will need to be a strong team player, who supports their colleagues and share their skills.

  • Good interpersonal, work flow management and communications skills.

  • Experience in similar roles within IT or Hospitality environment, preferably both.

  • Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.

  • Ability to demonstrate a mature understanding of key Business needs.

  • Excellent documentation and PowerPoint presentation skills.

  • Good project and time management skills -

  • Ability to work independently and manage one’s time.

    Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

  • Knowledge of business and management principles involved in strategic planning and resource allocation.

    How to Apply

  • For more information and job application details, see; Internship & Exp. Team Lead, Customer Advocacy Center Jobs in Nigeria

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