International Medical Corps Senior IT Officer Jobs in Somalia

International Medical Corps Senior IT Officer Jobs in Somalia

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.

International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization.

Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide.

Job Summary:

The Senior IT Officer works under the supervision of the Logistics Coordinator – Somalia Mission.

S/He is responsible for facilitation of all IT Services and Initiatives.

S/He will be tasked with making sure that all IT Systems are up and running across the different field offices where IMC has presence within Somalia, and facilitation of trainings for new services and initiatives from IT both locally and Globally.

Essential Duties and Responsibilities:

System Administration

  • Configuration and Management of the Active Directory Server
  • Setting up and managing user account profiles
    Managing shared folders for users in different organizational units
  • Managing group policies for both users and computers on the domain network.
    Managing Backups
  • Maintaining the Database management systems (Microsoft SQL Server and MySQL), the databases of the bespoke systems and routine backup procedures for the same.

    Network Management

  • Configuring, Managing and Maintaining Networking Equipment.
  • Managing telephone systems – PABX and IPPBX Systems and ensuring their steady uptime for both internal and external communication.
  • Ensuring availability of Network and internet services LAN/WAN and Monitoring network/Bandwidth Usage.
  • Analysis of Security Alerts on firewall and cleaning the network
  • Security administration on firewall via Access list and implementing web and filtering policies as per HQ guidelines
  • Negotiating hardware, software, and circuit on behalf of the organization
  • Working with VSAT Service providers to setup and manage satellite connectivity in our remote offices
  • Comprehensive Network Documentation
  • End User Support
  • Timely response to User support issues both on site and remotely.
  • Completing internal user moves
  • Constant review of software and hardware problems with a view for enhancement
  • Logging all helpdesk interactions and reviewing them for recurrent user problems that need new approach.
  • Advising the organization on Hardware and software trends to inform decision on procurement of IT Equipment.
  • Managing systems updates, Software and firmware.
  • Ensuring security of computers by setting up and constantly updating anti-malware and anti-virus.
  • Must have the ability to communicate technical information to non-technical users;

    Routine Maintenance

  • Installing/configuring new computers/telephone headsets
  • Maintenance/upgrading
    PC hardware, software, scanners and printers
  • Maintaining inventory of equipment and supplies (cables, adapters, etc.)
  • Supervise routine preventative maintenance on IT systems and Hardware

    Change introduction and Management

  • Actively taking part in acquisition process, design and implementation of new bespoke software.
  • Reviewing IT Services SLAs and advising management accordingly
  • Initiating and managing IT projects to completion
  • User training/capacity building on new technology introduced
  • The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

    Skills and Requirements:
  • A degree in one of the following field or related: Computer Science, IT, BBIT.
  • A combination of the following certifications and/or equivalent hands-on knowledge.
    CompTIA A+/Network+/MCSA.
  • Working Experience of Office 365 Administration.
  • Patch management best practices.
  • Experience working with and troubleshooting Windows 7/10, MacOS.
  • Experience with Active Directory and Group Policy.
  • Intermediate programming skills in .NET, MSSQL, MySQL, PHP is an added advantage
  • 5 years of experience in business environment providing 1st and 2nd tier level support (minimum 50 node network); NGO experience is a plus.
  • Good understanding of IT Logistics policies and procedures
  • Ability to work well under unstable security environments, and administrative and programmatic pressures.
  • Demonstrated ability and flexibility to adapt to changing requirements.
  • Ability to work independently while being a strong team player.
  • Good Command of oral and written English is required.
  • Profound cross-cultural awareness and insight into health care issues
  • Excellent ability to handle multiple tasks and many administrative details in a fast paced and constantly changing environment.
  • It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.
  • If you see, hear or are made aware of any suggested activities then you have an obligation to report.

    How to Apply:
  • IMC Somalia is inviting qualified candidates who meet the above requirements to send their CV and cover letter indicating his/her current and expected remuneration to the following email address:
  • Please indicate the job title in the email subject line clearly.
  • Deadline for applications: 12th May 2019.
  • Only shortlisted applicants will be contacted for interview.
  • International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status.

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