Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya

Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya

Purpose of the Job

  • Responsible for coordinating customer service activities and ensuring provision of quality customer service so as to attain high levels of customer satisfaction through enhanced service delivery

    Key Responsibilities

    Customer Relations

  • Initiate desired changes to improve customer

  • Monitor social media for complaints and issues raised against the Authority.

  • Receive and register complaints received against the Authority.

  • Initiate and follow up on the timely resolution of public complaints made against the Authority.

  • Coordinate and facilitate settlement of
    customer/stakeholders queries and inquiries
    and facilitating the flow of information between
    the Authority and its customers/stakeholders.

  • Assist in developing positive partnerships and relationships with customers and stakeholders.

  • Administer regular questionnaires to customers and analyzing responses.

  • Prepare regular and timely reports on customer service issues and developments.

    Required Qualifications

    Education and knowledge

  • Bachelor’s degree in a business, social sciences or related field;

  • Certificate in customer relations/public relations or related field;

  • KCSE minimum grade C+.

  • Proficiency in ICT.


  • Five (5) years’ experience in a similar position;

  • Specialist knowledge and experience in consumer relations management; and

  • Knowledge of insurance.


  • Negotiation and analytical skills;

  • Communication and reporting skills; and

  • Organization and inter personal skills.


  • Professionalism;

  • Ethical and integrity;

  • Team player; and

  • Ability to work under pressure, prioritize and multi task.

    How to Apply

  • For more information and job application details, see; Insurance Regulatory Authority Customer Relations Officer Jobs in Kenya

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