Indepth Research Services Customer Success Jobs in Kenya

Key Responsibilities

Consultative Selling & Client Engagement

Identify, prospect, qualify, and develop new business opportunities within assigned public and private sector territories.

Conduct in‑depth needs analysis with clients to understand strategic objectives and challenges.

Design and propose tailored solutions that address client pain points and deliver measurable value.

Relationship Management & Stakeholder Engagement

Build and nurture long‑term relationships with decision‑makers (C‑level executives, procurement officers, project managers).

Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.

Master corporate procurement ecosystems including RFP processes, vendor qualification, and multi‑tier approval chains.

Solution Portfolio Expertise

Develop a deep understanding of the entire product suite.

Articulate the technical and business value of solutions effectively.

Sales Process & Technology Utilization

Utilize CRM tools (e.g., Salesforce, HubSpot) to manage pipeline, track interactions, and forecast accurately.

Collaborate with digital sales assistants to run campaigns, generate leads, and personalize communications.

Manage the full sales cycle from prospecting to negotiation and closure.

Market Intelligence & Competitive Analysis

Stay updated on regulatory changes, funding opportunities, and emerging industry

trends.

Analyze competitor offerings and adjust strategies to maintain a competitive edge.

Qualifications & Experience

Bachelor’s degree in Economics, Statistics, Finance, Accounting, or related field.

Minimum two (2) years’ proven experience in consultative/B2B sales, preferably selling solutions to public, private, and not‑for‑profit clients.

Sales certifications will be an added advantage.

Demonstrable experience or strong understanding of data analytics principles and their business application.

High proficiency in using CRM software.

Exceptional communication, presentation, and negotiation skills.

How to apply

For more information and job application details, see; Indepth Research Services Customer Success Jobs in Kenya

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