Ilara Health Medical Device Telesales Representatives Jobs in Kenya

Ilara Health Medical Device Telesales Representatives Jobs in Kenya


  • At Ilara Health, we equip a network of small, peri-urban healthcare providers with life-saving and essential diagnostic tools to improve the quality of medical care across sub-Saharan Africa. As informal businesses, these clinics and pharmacies lack access to the traditional financial services typically used by SMEs to support their growth.

  • Through smart financing options, Ilara Health connects these small businesses to revenue generating diagnostic assets that enable them to both develop their business and improve the quality of care they provide to their patients.

  • Our underlying technology seamlessly integrates these devices into a single user-friendly patient management platform that communicates these test results as well as health insights and patient reminders for better quality care.

  • This platform acts as a provider facing tool that provides clinics with flexible means to improve care outside of the facility through messaging channels and a simple patient portal, while simultaneously giving them the ability to collect and view complete data generated by their diagnostic devices

  • The holder of the position will provide great customer experience (by showing empathy, creating rapport and building trust) through contact with Ilara customers. The target is to ensure excellent service standards, efficient response to customer inquiries and maintain high customer satisfaction.

    Responsibilities

    Sales

  • Actively assist sales agents in acquiring new customers.

  • Cross Functional Roles

  • Receive and communicate any
    feedback from the customer that impacts the organization.

  • Surveys assigned from time to time.

  • Any other duties assigned from time to time.

    Requirements

  • Fluent in English and Kiswahili languages.

  • English and Kiswahili (Written and spoken)

  • At least 2 years experience in out bound sales.

  • Strong phone contact handling and active listening skills.

  • Someone who has great service attitude and passion towards customer satisfaction.

  • Ability to work in shifts.

  • Maintains communication equipment in working order, reporting problems promptly and effectively.

  • Customer orientation and ability to adapt and respond to different types of people.

  • Demonstrate ability to handle pressure and perform duties well to completion.

  • Ability to multi-task, prioritize and manage time effectively.

  • Demonstrate ability to be a team player, working to achieve own and team targets.

  • Previous Call Center experience will be an added advantage.

    How to Apply

  • For more information and job application details, see; Ilara Health Medical Device Telesales Representatives Jobs in Kenya


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