Ilara Health Customer Success Manager Jobs in Kenya

Ilara Health Customer Success Manager Jobs in Kenya


Job Details

  • Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test.

  • We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor.

  • Our proprietary software integrates all the devices that we distribute and enables the doctor to provide effective patient management.

  • We use technology to bring light to a dark world of healthcare in a similar way technology has leapfrogged landlines, banking and electricity grids.

  • ILARA Health is looking for a Customer Success Manager to manage our portfolio of medical facilities clients.

  • From post-sale onboarding to renewal, you will engage with the customer at every point of their journey.

  • You will work closely with the Director of Customer Experience and fellow Customer Success Managers (CSMs) to ensure retention and growth of our largest accounts.

    Responsibilities

    • Closely manage an expanding portfolio of medical facilities

    • Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal

    • Work closely with medical facilities to establish clear goals and milestones in terms of utilization of the medical devices, that you and the customer will
    be working towards

    • Ensure customer loyalty by nurturing long-term partnerships

    • Synthesize customer feedback and work with internal teams to respond to customer needs

    What we are looking for

    • You have managed a small to medium size medical facility

    • You have a proven track record of ensuring customer success (adoption, renewals, upsell)

    • You have managed high-growth accounts

    • You are empathetic and customer-centered, ensuring the customer comes first

    • You take initiative and are well organized

    • You are able to identify where process needs improvement and can create process where needed

    • You understand when to escalate customer-facing issues to other teams

    • You have strong written and verbal communication skills

    How to Apply

  • Please email you CV/Resume to careers@ilarahealth.com with the name of the position in the subject of the email.

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