IIara Health Head of Customer Success Jobs in Kenya

IIara Health Head of Customer Success Jobs in Kenya


Job Description

  • Working with and for ILARA Health’s customers to improve workflows, maximize value, and infuse feedback into future versions of the ILARA Health diagnostics devices experience.

  • ILARA Health is looking for a Director of Customer Success, to manage our portfolio of medical facilities clients.

  • From post-sale onboarding to renewal, you will engage with the customer at every point of their journey.

  • You will work closely with the CEO, COO and hire and manage a team of Customer Success Managers (CSMs) to ensure retention and growth of our largest accounts.

  • ILARA Health is is a venture-backed medtech company, which harnesses the power of smartphones and cloud data for screening and monitoring individuals .

    Responsibilities

    • Closely manage an expanding portfolio of enterprise accounts

    • Be responsible for the ultimate success of ILARA Health customers, including onboarding, implementation, and renewal

    • Work closely with enterprise accounts to establish clear goals and milestones that you and the customer will be working towards

    • Ensure customer loyalty by nurturing long-term partnerships

    • Synthesize customer feedback and work with internal teams to respond to customer needs

    • Generate, maintain and share educational resources, trainings, and best practices

    • Bring additional value by encouraging deeper feature adoption by identifying opportunities for expansion

    Qualifications

    • You have a proven track record of ensuring customer success (adoption, renewals, upsell)

    • You have managed high-growth accounts

    • You are empathetic and customer-centered, ensuring the customer comes first

    • You take initiative and are well organized

    • You are able to identify where process needs improvement and can create process where needed

    • You understand when to escalate customer-facing issues to other teams

    • You have strong written and verbal communication skills

    • 3-5 years’ experience as a Customer Success Manager

    • Interest or experience in health-tech (preferred)

    How to Apply

  • Please email you CV/Resume to

  • careers@ilarahealth.com with the name of the position in the subject of the email


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