ICS Outsourcing Quality Field Service Supervisor Jobs in Nigeria

ICS Outsourcing Quality Field Service Supervisor Jobs in Nigeria

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO.

We provide bespoke Business Support Solutions to all kinds and sizes of business.

To ensure maintenance of the sites according to approved processes and procedures that guarantees 99.9% Network Availability within a cluster.


  • Carrying out planned preventive maintenance (PPM) of all technical equipment (Generating sets & Air conditioning units) on sites to avoid a breakdown maintenance action.
  • Carrying out Corrective maintenance to restore the functionality of passive elements and site infrastructure
  • Escalation of faults that could lead to complete failure or Leve1(urgent)& 2(High) fault classification
  • Maintaining rectifier, solar system and battery backup installations.
  • Ensuring Public power supply is available where applicable and escalation of defects accordingly.
  • Carrying out minor and major repairs of technical equipment (generators, rectifiers & Air conditioning units, BUB systems) on sites to avoid downtime.
  • Ensure prevention of outages on Back Bone, Hub, P1 and other Priority sites
  • Attend to call out and resolve escalated faults with MTTR less than 2 hours.
  • Ensure site janitorial is good and healthy.
  • Ensure all daily, weekly and monthly reports on all site maintenance activities are sent promptly to end users or line reporting chain.
  • Complete site inspection report sheet, Job cards, Maintenance and Corrective maintenance Diesel receipt forms and all other necessary templates accordingly.
  • Supervises vendors that carry out O&M task
    Grants access and provide support
    to third party vendors during new implementation or O&M activities.
  • Establish clear ownership for O&M tasks by ensuring that all Key Performance Metrics are met
  • Supervises the security guards and ensures that the security log books are in order
  • Proactively communicate O&M status, issues & risk to his Supervisor or Manager.


  • OND/HND/B.Sc. in Engineering (Mechanical/Electrical/Telecommunication preferred).
  • 2 year Hands On experience in Telecommunication Industry.
  • Interpretation of technical schematic/diagram
  • Technical Report writing
  • Time Management.
  • Planning and Scheduling skills
  • Analytical skills
  • Problem Solving
  • Quality Management.
  • Microsoft Office Applications.

    How to Apply

    Interested and qualified candidates should send their Application to: holugbue@icsoutsourcing.com

    Application Closing Date 20th November, 2018.

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