IBFCAlliance Customer Service Officer Jobs in Nigeria

IBFCAlliance Customer Service Officer Jobs in Nigeria



IBFCAlliance Limited - Our client is a Non-bank Financial institution licensed by the Central Bank of Nigeria and the Securities and Exchange Commission and also a member of The Nigerian Stock Exchange, focused on providing key financial services to private and corporate clients over its 27-year history.


The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.


Responsibilities


General Administrative Work:

  • Open and maintain patient records
    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    Place or cancel appointments
  • Keep patient records and file documents
    Utilize computer technology to manage patient records
  • Manage patient information and other pertinent information such as addresses and phone numbers
  • Advise patients on company information
    Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

    Communication:

  • Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
  • Greet customers warmly and ascertain problem or reason for calling
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Work with Hospital
    Admin Manager to ensure proper customer service is being delivered

    Calendar and Agenda:

  • Manage and schedule meetings for the Hospital MD
  • Manage requests for meetings by key stakeholders or other


    How to Apply


    Interested and qualified candidates should send their CV to: info@ibfcalliance.com with the job role as reference. Application Closing Date 12th February, 2019.


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