Hunger Fighters Help Desk Assistant Jobs in Uganda

Hunger Fighters Help Desk Assistant Jobs in Uganda

Job Description

Vacancy title:
Help Desk Assistant

Type: Full Time , Industry: Nonprofit, and NGO , Category: Social Services & Nonprofit

Jobs at:

Hunger Fighters Uganda (HFU)

Deadline of this Job:
23rd December 2019

Duty Station:
Within Uganda , Kampala , East Africa


Salary: Not Disclosed

Job Details:

Hunger Fighters Uganda, is WFP Cooperating Partners for General Food Assistance in Nakivale/Oruchinga and Kyangwali Refugee settlements.

HFU wishes to recruit staff/volunteers to fill the positions tenable in the GFA project implemented in ISINGIRO and Kikuube Districts .

Job Responsibilities:

  • Be the first point of contact for all office clients and escalate concerns at a complex nature to the immediate supervisor for advice and guidance.
  • Ensure all relevant information is in order to prioritize and resolve request is obtained and evaluated.
  • Log, monitor and resolve routine client complaints, escalate to the immediate supervisor.
  • Organize client’s feedback; raise any issues or concerns with the immediate supervisor.
  • Ensure events, requirements are carried out
    by relevant team where required.
  • Run reports and analyze help desk data as required.
  • Manage day to day administration and filling as required.
  • Participate in the performance development review (PDR) process as arranged by relevant authorities
  • Actively support equality

    Job Skills: Not Specified

    Job Qualifications:

  • High school Diploma or relevant qualification with 2yrs proven experience in a similar role.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skill.
  • Excellent Organizational and multi-tasking abilities.
  • Strong knowledge of MS office programs/Excel.

    Job Education Requirements: Not Specified

    Job Experience Requirements: Not Specified

    Job application procedure

    Applications should be addressed to

    The Head of Human Resource, Hunger Fighters Uganda, P.O Box, 28175, Kampala.

    Hand delivered to Hunger Fighters Uganda Mbarara Field Office at Nkokonjeru or /Head Office located Hoima Road, about 200metres Off the Kampala Northern bypass, Next to Africa Oil Station.

    Deadline for submission is 23rd December 2019 at 17:00pm and interviews are scheduled 27th - 30th December 2019.

    Note: HFU offers equal opportunities to both women and men

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