HR Leverage Africa Operations Team Lead Jobs in Nigeria

HR Leverage Africa Operations Team Lead Jobs in Nigeria


Summary

  • Our Client needs an experienced operations team lead for the retail division of her Food and Produce segment.

  • The successful candidate will ultimate be responsibility for safeguarding the financial success of the operations of this division of the company.

    The role has a strong service element; such that the candidate will be ensuring that the outlet delivers high-quality fresh and processed food, good customer service as well as undertake activities common to business by overseeing:

  • Finance

  • Human Resources

  • Marketing

  • Operations

  • Sales.

    Responsibilities

    You will be responsible for operational, financial and people management. You'll need to:

  • Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security

  • Plan and work to budgets, maximize profits and achieve sales targets set by head office
    Control takings in the outlet and administer payrolls

  • Recruit new staff, and train and develop existing staff

  • Coordinate staff scheduling, motivate and encourage staff to achieve targets

  • Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations

  • Ensure high standards of customer service are maintained

  • Implement and instill in your team company policies, procedures and ethics

  • Handle customer complaints and queries
    Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns

  • Prepare reports and other performance analysis documentation

  • Report to, and attend regular meetings of your operations

  • Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs.

    What to Expect

  • The environment is fast-paced, with an emphasis on delivering good customer service in a limited time frame.

  • You may spend a lot of time 'walking the floor', moving around on foot or standing. The work can therefore be both physically and mentally demanding.

  • You will usually wear a company uniform and dress in accordance with appropriate health and safety requirements associated with food preparation.

    Qualifications

  • A BSc in Food Science or any food-related field

  • A food
    creative person that is interested in food business

  • At least 7 years post NYSC experience

  • At least 3 years in supermarket experience with exposure to all aspects of running a supermarket comprising of dry foods, butchery, fruits & vegetables, storage, cold chain management and hygiene in food and meat preparation.

  • Basic IT skills

  • Good managerial skills

  • A minimum of 10 years post NYSC

  • Experience in food and catering will be an added advantage

  • Previous roles of middle or senior management in food retail or supermarket management will be an added advantage.

  • Training and knowledge of commercial food preparation, storage and hygiene regulations will be an added advantage.

    Skills

    You'll need to have

  • Entrepreneurial mindset

  • Excellent customer service skills

  • Strong communication skills, tact and diplomacy

  • The ability to lead and motivate teams and influence people

  • Self-motivation and ambition

  • Commercial awareness

  • Enthusiasm and the ability to learn quickly

  • Good organizational skills

  • Energy and stamina, as well as resilience

  • A results-driven approach to work

  • Decision-making and problem-solving skills.

    How to Apply

  • Interested and qualified candidates should send their updated CV to: resume@hrleverageafrica.com using the "Job title" as subject of the email.

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