Hr Genie Customer Service Coordinator Jobs in South Africa

Hr Genie Customer Service Coordinator Jobs in South Africa

  • My Client based in Midlands – Fairfield is looking for a Customer Service Co-ordinator to join their team.

    Minimum Requirements:

  • Minimum of a degree

  • Have at least 2 years’ experience in an administrative type position

  • Have at least 3 years’ experience in a customer service type position

  • Experience in a manufacturing environment will be advantageous

  • Excellent computer skills, (advanced Excel essential)

  • Excellent administration skills.

  • SAP knowledge advantageous.


    Stock management function

  • Receiving and verifying all stock delivered from Dairypack production.

  • Ensuring that stock is stacked safely and neatly in the correct demarcated area.

  • Ensure timeous and correct supply of finished goods to customer’s line.

  • Ensuring correct documentation related to stock control & returns.

  • Timeous returns of secondary packaging and management of paperwork.

    Planning function

  • Use sales estimate & customer filling plan to determine customers’ requirements.

  • Communicate requirements to production planners timeously.

  • Keep planning informed of any changes that impact the customers packaging requirements.

    Sales function

  • Submit weekly sales estimate to the Sales Executive for review and sign off.

  • Report variances between actual
    & budgeted sales in weekly sales estimates.

    Customer service function

  • Ensure that internal sales receive a daily order from the customer and this this order is loaded.

  • Address any complaints onsite and escalate where required to Sales Manager.

  • Liase with planners, stores, distribution and internal sales to ensure the customer receives what they need on time every time.

  • Keep customer informed of any potential delays, stock outs or other product concerns.

  • See to any adhoc requests from the customer.

    How to Apply

  • For more information and job application details, see; Hr Genie Customer Service Coordinator Jobs in South Africa

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