Hospitality Company Hotel Operations Manager Jobs in Kenya

Hospitality Company Hotel Operations Manager Jobs in Kenya

  • Our client is a global hospitality company looking for an exceptional Hotel Operations
    Manager to join their team in Nairobi.

    Job Summary

  • This position is responsible for managing the daily hotel operations to achieve profitability and to ensure superior guest service and product quality.


    • Oversee all aspects of the hotel operations including food and beverage, budget and forecast management, rooms, housekeeping and maintenance.

    • Provide exceptional customer service to all guests, making their stay as comfortable and
    satisfying as possible while achieving team and Brand goals.

    • Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.

    • Maintain all the hotel equipment and records and ensure compliance to all standards.

    • Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.

    • Understand and strictly adhere to the Hotel’s Employee rules and regulations.

    • Develop and recommend the budget, labor cost plans and objectives for the hotel.

    • Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.

    • Ensure all operations and cash handling are done as per the
    Hotel’s policies and procedures.

    • Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.


    • Relevant academic certification from a known Hospitality Institution, e.g Kenya Utalii College.

    • Mature Individual with over 8 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position

    • Excellent knowledge of eZee System.

    • Well-organized, detail-oriented and able to multi-task.

    • Must demonstrate effective problem solving/ decision-making abilities.

    • Must have excellent verbal and written English communication skills.

    • Skilled in creating analysing and understanding reports.

    • We encourage male applicants to submit their profiles

    How to Apply

    For more information and job application details, see; Hospitality Company Hotel Operations Manager Jobs in Kenya

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