Hilton Addis Ababa Customer Service Agent Jobs in Ethiopia

Hilton Addis Ababa Customer Service Agent Jobs in Ethiopia


Job Description

  • As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

    Duties

  • Achieve positive outcomes from Guest queries in a timely and efficient manner.

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.

  • Demonstrate a high level of customer service at all times.

  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

  • Use the correct procedures regarding the acceptance of foreign
    currencies, credit cards and cash in accordance with the hotel credit policy.

  • Comply with hotel security, fire regulations and all health and safety legislation.

  • Follow company brand standards.

    Job Requirements

  • BA Degree in Hotel Operation/Sales & Marketing/Management or related Fields.

  • Minimum of two years Previous experience in a customer-focused industry.

  • Minimum of one Additional Language skill in French/ German/Chinese/.

  • Positive attitude and good communication skills.

  • Commitment to delivering a high level of customer service.

  • Calm, efficient, and organized with great attention to detail.

  • Knowledge of Hotel Softwares is an advantage.

    How to Apply

  • For more information and job application details, see; Hilton Addis Ababa Customer Service Agent Jobs in Ethiopia


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