High-End Salon Manager Jobs in Nairobi, Kenya
High-End Salon Manager Jobs in Nairobi, KenyaOur client, a High-End Salon based in Nairobi seeks to hire a Salon Manager who shall be responsible for overseeing all aspects of salon operations.
He/ She will be directly responsible for achieving sales goals through exceptional customer service, marketing the salon, sales growth and cost control.
Main Duties and Responsibilities
Promote all policies and procedures, ensure review of quality standards and adherence to the standard operating procedures related to the salon,
Manage and control expenses and operation costs
Manage 3rd party vendors, suppliers and stakeholder relationships for products and services utilized and support supplier negotiation and dispute management.
Customer service Management- Handle and resolve customer service issues.
Coach and develop the team through existing customer service training programs.
Establish and maintain a positive working relationship with partners as well as landlords, property managers, licensor and even beauty schools.
Oversee the management of staff and maintain strict discipline and good performance; recruit, train, mentor and motivate the team to achieve desired productivity and recommend initiatives that promote staff engagement.
Liaise with the marketing department to ensure strong promotional activities and marketing campaigns/loyalty programs/CRM.
Utilize existing business building tools and programs to increase sales and retain customers.
Maintain company assets and regularly audit the salon to ensure employees charge correctly for services and products.
Ensure opening and closing procedures are adhered to and daily reports on sales are done and oversee cleaning and order in the salon including sanitation rules are followed.
Ensure inventory counts are done by the close of business.
Maintain and uphold safety standards by identifying and correcting conditions that affect the salons safety.
Bachelor’s degree in a business relevant field from a reputable university.
Must have a minimum of 8 years’ experience in a service industry.
At least 2-years’ experience in a senior management role in a beauty salon or beauty school will be an added advantage.
Must be sales driven and goal oriented.
Strong management and leadership skills
How to Apply
Qualified candidates should send their CV and Cover letter to email@example.com clearly quoting ‘Salon Manager ’ on the email subject not later than 2nd May 2020
Only shortlisted candidates will be contacted.
Career Management is a proud equal opportunity and does not discriminate against the applicants on any basis.
We don’t charge any fee.
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