HGIS Client Service Executive / Secretary Jobs in Nigeria

HGIS Client Service Executive / Secretary Jobs in Nigeria


Job Description

  • Act as the Institution’s ambassador and first point of contact by providing excellent customer service to all staff, guests, parents, visitors and partners coming to the school

  • Undertake all clerical duties and ensure necessary communications are released timely and channeled appropriately as directed by the school Admin

  • Effectively manage all information channels, both online and offline, generate relevant correspondences, Memo, circulars, etc for Admin/managements review, and provide customized professional feedback within stipulated timeline.

    Responsibilities

  • Welcomes/receives parents and students by greeting them in person or on the telephone; answering or directing inquiries

  • Ensures necessary contacts with parents, students and HGIS via online channels (e-mail, website, whatsapp, twitter, LinkedIn etc) walk-in center, SMS or phone and provide the parents and students with a personalized and quality customer service experience

  • Through interaction with parents and students on the phone, uses every opportunity to build parents’ interest in the school’s products and services.

  • Manages administrative duties assigned by the school Administrator in a professional manner

  • Consistently stay abreast of any new information on the Institutions’ products, and adopt promotional campaigns to ensure accurate and helpful information flow to parents and students when they make enquires.

  • Partner with the PR/Marketing executive to ensure all enquires, entries and requests from parents are treated promptly

  • Receives and sends parcels/documents for HGIS
    Distributes mails in the organization

  • Handles any other duties as assigned by the School Administrator.

    Requirements

  • Should have a minimum of HND, B.A, B.Ed, B.Sc in relevant Arts, Sciences or humanities courses.

  • One (1) year post graduate experience in front line customer service.

  • Must be fluent in English and vast in the use of computer systems and application, fax, Printer, Copier and scanner

  • Must have good mastery of email/communication etiquette

    How to Apply

  • For more information and job application details, see; HGIS Client Service Executive / Secretary Jobs in Nigeria


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