HF Group Team Leader – Direct Sales Jobs in Kenya

HF Group Team Leader – Direct Sales Jobs in Kenya


Overall Job Purpose

  • The Team Leader – Direct Sales will be responsible for growing the Retail Sales portfolio, balance sheet, and effective management of sales staff in order to manage cost and maximize profitability.

    Principle Accountabilities

  • Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI.

  • Deposit mobilization.

  • Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling.

  • Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition.

  • Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.

  • Cost management and Revenue Generation.

  • Drive cheap deposits to reduce on the cost of funds.

  • People management.

  • Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management

  • Motivate, Coach and Energize the Branches staff positively to deliver the best results

  • Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles

  • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices

  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

  • Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

  • Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.

  • Continuous review & appraisal of sales staff performance and immediate corrective action.

  • Ensure sales staff are motivated for maximum productivity

  • Cultivate a team culture that enhances support for each other to ensure overall productivity.

  • Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.

  • Ensure discipline and
    adherence to staff code of ethics by sales staff.

  • Ensure planned leave schedule & execution for branch sales staff.Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles

  • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices

  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

  • Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

    Minimum Qualifications, Knowledge and Experience

  • A Bachelor’s degree.

  • Minimum of 3 years’ experience in sales management within the Banking Industry.

  • Demonstrate knowledge of banking operations.

    Key Competencies and Skills

  • Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

  • General knowledge in banking processes.

  • Excellent written and oral communication skills.

  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.

  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.

  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.

  • Basic analytical ability with active listening skills.

  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

  • Ability to maintain confidentiality of sensitive information.

  • Willingness to adapt to changing business needs and deadlines.

    How to Apply

  • For more information and job application details, see; HF Group Team Leader – Direct Sales Jobs in Kenya


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