HF Group Relationship Manager - SME Banking Jobs in Kenya
HF Group Relationship Manager - SME Banking Jobs in KenyaOverall Job Purpose To achieve business growth in the SME & Commercial banking segment.
The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.
Acquisition: Business Development
To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
To ensure acquisition of customers to digital channels i.e. Internet Banking, WHIZZ and other platforms.
To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.
Portfolio profitability (Cross-sell & Retention)
Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
Assist in Resolving client queries in a timely and appropriate manner
Assist in collaborating with product specialists, to deliver effective customer solutions.
Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
Ensure Product Per Customer of 5 across the portfolio
To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
Customer and Market
Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
Ensure all customer engagements are recorded accordingly
To ensure compliance with both internal and external regulatory requirements.
To continuously follow business operational and credit policies ensuring their compliance.
Minimum Qualifications, Knowledge and Experience
A Bachelor’s degree in any business related field from a reputable institution.
4-year experience in client relationship management in the banking industry.
Key Competencies and Skills
Ability to work independently under strict deadlines.
Good interpersonal and communication skills.
Analytical and basic accounting skills
Demonstrated good planning and organisation skills.
Strong client relationship management skills.
Selling, persuasion and negotiation skills
Report writing and presentation skills.
Team player and must have integrity.
How to Apply
For more information and job application details, see; HF Group Relationship Manager - SME Banking Jobs in Kenya
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