HF Group Relationship Manager - Diaspora Banking Jobs in Kenya

HF Group Relationship Manager - Diaspora Banking Jobs in Kenya


  • HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Retail Banking Division. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.

    Overall Job Purpose

  • The Relationship Manager will manage our Diaspora customers to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenues.

    Principle Accountabilities

  • To be the principal point of contact for the Bank’s relationship with a designated portfolio of diaspora customers and non-customers to all other HF Group units as customer needs dictate.

  • To sell, grow business and ensure there is increased customer base, deposits, earnings, facility utilization and usage of all bank products and services.

  • To achieve the set growth targets for the portfolio in terms of numbers and values for both Liabilities and Assets.

  • To ensure the existing customer relations are well maintained to achieve customer retention.

  • Plan, manage and execute campaigns in International markets with high customer potential for recruitment and articulate Bank focus with targeted presentations.

  • Analyze market intelligence across the global markets to facilitate development of innovative products.

  • To ensure quality service delivery for customers to achieve agreed service levels.

  • Undertake existing customer profiling and upselling to increase value per customer.

  • Manager diaspora customer requests /transactions in compliance with HFC operational guidelines and procedures with zero tolerance to operational risk and frauds.

  • Manage customer portfolio at risk (PAR), account migration and provisions to ensure they are within the Bank’s acceptable levels.

    Minimum
    Qualifications, Knowledge and Experience


  • University Degree preferably in a business related field.

  • Professional qualifications (AKIB/CIB/CPA/ACCA)

  • MBA is an added advantage.

  • At least 5 years general banking experience and must have proven experience in Relationship Management ,Customer Service,Credit Analysis & Administration and Sales/product development.

    Key Competencies and Skills

  • Ability to travel abroad for Diaspora Market Activations.

  • Ability to build long term,high quality and trusted relationships.

  • Excellent planning and organizational skills as well as be an excellent communicator with ability to set and meet stretching targets and strict deadlines.

  • Result driven with a track record of demonstrable networking selling and influencing skills as well as ability to identify new opportunities.

  • Demonstrate solid awareness in operational risk and quality in driving service excellence.

  • Ability to take initiative and prioritize tasks; good time-management, problem-prevention and problem-solving skills.

  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

  • Ability to maintain confidentiality of sensitive information.

  • Willingness to adapt to changing business needs and deadlines.

    How to Apply

  • For more information and job application details, see; HF Group Relationship Manager - Diaspora Banking Jobs in Kenya


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