HF Group Lending Assurance Officer Jobs in Kenya

HF Group Lending Assurance Officer Jobs in Kenya

Overall Job Purpose

  • The Lending Assurance Officer will be responsible for the following;

  • Performing call back verification and a gating function for quality of applications from branches.

  • Oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey

  • Oversee the handshake process of applications between business assurance and scheme administration

    Principle Accountabilities

  • Perform call back verification for loan applications.

  • Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.

  • Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.

  • Monitor fulfillment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfillment takes the shortest time possible

  • He/she will ensure that applications have been properly on boarded in the system and invoices submitted to the employers.

  • Provide MIS on quality of applications through analysis, reports and updates for decision making by business.

  • Follow up for timely receipt of loan repayment instalments and application of the same on time.

  • Escalate cases of non-payment / default to the client scheme administrator and debt collection team.

  • Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis

  • Issuance of stop orders of the cleared loans to companies.

  • Manage customer issues, queries and complaints as well as deliver high quality service.

  • Any other duties as maybe assigned by the line

    Minimum Qualifications, Knowledge and Experience

  • Bachelor's degree in business or finance related field from a reputable institution.

  • 3-5 years banking experience 2 of which must have been in loans administration.

  • Knowledge of Credit and Operations.

    Key Competencies and Skills

  • Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

  • General knowledge in banking processes.

  • Excellent written and oral communication skills.

  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.

  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.

  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.

  • Basic analytical ability with active listening skills.

  • Ability to work accurately with close attention to detail; strong ability to scrutinize and examine.

  • Ability to maintain confidentiality of sensitive information.

  • Willingness to adapt to changing business needs and deadlines.

    How to Apply

  • For more information and job application details, see; HF Group Lending Assurance Officer Jobs in Kenya

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