HF Group Lending Assurance Officer Jobs in Kenya
HF Group Lending Assurance Officer Jobs in KenyaOverall Job Purpose The Lending Assurance Officer will be responsible for the following;
Performing call back verification and a gating function for quality of applications from branches.
Oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey
Oversee the handshake process of applications between business assurance and scheme administration
Perform call back verification for loan applications.
Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
Monitor fulfillment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfillment takes the shortest time possible
He/she will ensure that applications have been properly on boarded in the system and invoices submitted to the employers.
Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
Follow up for timely receipt of loan repayment instalments and application of the same on time.
Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
Issuance of stop orders of the cleared loans to companies.
Manage customer issues, queries and complaints as well as deliver high quality service.
Any other duties as maybe assigned by the line manager.
Minimum Qualifications, Knowledge and Experience
Bachelor's degree in business or finance related field from a reputable institution.
3-5 years banking experience 2 of which must have been in loans administration.
Knowledge of Credit and Operations.
Key Competencies and Skills
Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
General knowledge in banking processes.
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.
How to Apply
For more information and job application details, see; HF Group Lending Assurance Officer Jobs in Kenya
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