HF Group Customer Service Officer Jobs in Kenya

HF Group Customer Service Officer Jobs in Kenya

  • HFC is the banking and property finance subsidiary of HF Group, offering fully fledged commercial banking and property finance solutions.

  • The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintain high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention .

    Principle Accountabilities

    • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.

    • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention

    • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.

    • To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers

    • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

    Key Competencies and Skills

    • Practical experiences in use of MS Office applications.

    • Ability to work independently under strict deadlines.

    • Must have good interpersonal skills and communication skills (both oral and written).

    • Results oriented, problem analysis and problem-solving skills.

    • Demonstrated good planning and organizational skills.

    • Good listening skills.

    • Attention to detail and accuracy.

    • Must be a team player and have integrity.

    Minimum Qualifications, Knowledge and Experience

    • A business related degree from a reputable institution.

    • Minimum 3 years’ experience in teller duties, customer service & bank back-office operations.

    How to Apply

  • For more information and job application details, see; HF Group Customer Service Officer Jobs in Kenya

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