HF Group Branch Operations Manager Jobs in Kenya

HF Group Branch Operations Manager Jobs in Kenya


Overall Job Purpose

  • The Branch Operations Manager will be responsible for managing branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.

    Principle Accountabilities

  • Manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.

  • Approve transactions by confirming suitability to minimize losses

  • Review transactions by confirming the transactions against system generated reports to ensure accuracy

  • Manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.

  • Attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction

  • Appraise staff by half-yearly reviews to ensure targets are met and training needs identified.

  • Manage costs by monitoring Branch expenditures to ensure Branch is within the budget

    Minimum Qualifications, Knowledge and Experience

  • A business-related degree from a reputable institution, Masters’ degree is an added advantage.

  • Professional qualifications- AKIB/ CPA/ACCA.

  • At least 5 years’ experience in the Banking Industry especially at the branch management level.

  • Strong appreciation of banking operations and product knowledge.

    Key Competencies and Skills

  • Ability to work independently under strict deadlines.

  • Good interpersonal and communication skills.

  • Analytical and basic accounting skills

  • Demonstrated good planning and organisation skills.

  • Strong leadership and management skills.

  • Report writing and presentation skills.

  • Excellent People management skills

  • Team player and must have integrity

    How to Apply

    For more information and job application details, see; HF Group Branch Operations Manager Jobs in Kenya

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