Help desk/Customer Service Representative at So Fresh Neighborhood Market Jobs in Nigeria

Help desk/Customer Service Representative at So Fresh Neighborhood Market Jobs in Nigeria


So Fresh is Nigerias number one and fastest growing healthy food chain for a wide range of fresh, delicious, nutrient-rich and healthy meals. Founded in 2010 as Fruitivegies Limited, a modernized Farmers Market, before its rebrand and change of name to So Fresh in 2013.

We are recruiting to fill the position of:

Job Title:

  • Help desk/Customer Service Representative
    Location:
  • Lagos

    Details

    The Help desk Reps offer support and technical assistance to our online customers who are using our services and products.

    They also work closely with the dispatch riders.

    Job Duties

  • Responding to queries via chat, email, or phone
  • Providing technical assistance for questions and problems
  • Resolving problems with order placements and dispatch riders
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve services
  • Running reports to analyse common complaints and problems
  • Possesses ability to work well with minimal supervision.
  • Good telephone etiquette

    Qualification
  • Degree in Mass Communication or related courses with at least 1 year experience in same position.

    How to Apply
  • Interested and qualify candidates should send their CV to: hrteam@sofreshng.com
  • Interested candidates should apply online by 28th January 2019

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