Health N Wealth Services Customer Service Officer Jobs in Nigeria

Health N Wealth Services Customer Service Officer Jobs in Nigeria


Job Description

  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Responsibilities

    Customer Service Responsibilities list

  • Manage large amounts of incoming calls
    Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

    Requirements

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and
    manage time effectively

  • High school degree

    Application Closing Date

  • 19th May, 2020.

    How to Apply

  • Interested and qualified candidates should send their Applications to: ebonhorjohn@gmail.com using the "Job title" as subject of the email.

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