Head of Vendor Promise - Jumia Jobs in Nigeria

Head of Vendor Promise - Jumia Jobs in Nigeria

Responsibilities
  • As Head of Vendor Promise, your role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
  • This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
  • Ensure execution of 21-day RTV attempt promise of course
  • Ensure execution of 21-day delayed item reconciliation
  • Proactive hub auditsProactive VIBES exemption routines
  • Proactive analysis of Vendors with low success rate
  • Participation in Focus groups
  • Analytics:Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences Product improvement.
  • Proactively search for new vendor related features on the platform which could improve a seamless vendor experience Scalability and growth.
  • Take on new opportunities like launching a new project
  • Support. Manage day to day queue management issues arising from various departments across the firm
  • Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
  • Auditing and monitoring of processes, queues, hubs and order placement
  • Work Closely with the Head of Vendor Experience to lead projects within the unit and company wide projects with functional managers.

    Professional Skills & Qualifications
  • Bachelor's degree from accrediated universities.
  • Minimum of 5 years’ experience working in a fast-paced corporate environment preferably in a similar role
  • High level of intellectual curiosity and focus on generating action-oriented business insights.
  • Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
  • Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
  • Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

    We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

    How to Apply
  • Application Closing Date
    30th June, 2019.
  • For more information and job application details, see; Head of Vendor Promise - Jumia Jobs in Nigeria

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Nigeria.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.