Head of Vendor Promise - Jumia Jobs in Nigeria

Head of Vendor Promise - Jumia Jobs in Nigeria

  • As Head of Vendor Promise, your role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
  • This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
  • Ensure execution of 21-day RTV attempt promise of course
  • Ensure execution of 21-day delayed item reconciliation
  • Proactive hub auditsProactive VIBES exemption routines
  • Proactive analysis of Vendors with low success rate
  • Participation in Focus groups
  • Analytics:Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences Product improvement.
  • Proactively search for new vendor related features on the platform which could improve a seamless vendor experience Scalability and growth.
  • Take on new opportunities like launching a new project
  • Support. Manage day to day queue management issues arising from various departments across the firm
  • Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
  • Auditing and monitoring of processes, queues, hubs and order placement
  • Work Closely with the Head of Vendor Experience to lead projects within the unit and company wide projects with functional managers.

    Professional Skills & Qualifications
  • Bachelor's degree from accrediated universities.
  • Minimum of 5 years’ experience working in a fast-paced corporate environment preferably in a similar role
  • High level of intellectual curiosity and focus on generating action-oriented business insights.
  • Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
  • Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
  • Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

    We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

    How to Apply
  • Application Closing Date
    30th June, 2019.
  • For more information and job application details, see; Head of Vendor Promise - Jumia Jobs in Nigeria

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