Harley’s Limited ICT Support Assistant Jobs in Kenya

Harley’s Limited ICT Support Assistant Jobs in Kenya


Qualifications

• A degree in Computer Science or equivalent education from a recognized institution.

• IT support and experience in customer service of 1 year.

• Ability to explain technical issues to non-technical users.

• Any Certification is an added advantage.

• Ability to work long hours in the evenings and over weekends.

Responsibilities

• Providing first-line technical support, answering support queries via phone, email, and in-person

• Support users in the use of computer equipment, MS Dynamics, and Office applications

• Initiating user rights changes or system setups as per request.

• Participating in the testing of applications

• Installing and configuring computer hardware, operating systems, and applications.

• Carrying out routine software and hardware maintenance

• Servicing and fixing ICT equipment.

• Troubleshooting system and network problems, diagnosing and resolving software/hardware.

• Liaising with ICT staff and help in establishing ICT user support knowledge.

• Tracking work in progress, recording issues, and solutions.

• Assisting the Head of ICT with the implementation of projects as required.

Key competencies

• Good communication and presentation skills – both verbal and written.

• Proactive problem solver.

• Ability to work independently & a positive team player.

• Self-motivated.

• Conducts self professionally, exhibits high levels of tolerance and patience.

• Help Desk service skills.

  • Experience in Months: 12

  • Level of Education: Bachelor Degree

    How to Apply

  • Send CVs to

  • careers@harleysltd.com.


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