Gilgil Hotel Hotel Manager Jobs in Kenya
Gilgil Hotel Hotel Manager Jobs in Kenya
General Direct and coordinate activities at the Hotel.
Provide general leadership and staff supervision
Determine staffing requirements at the Hotel in liaison with the CEO and the heads of
Support the Divisional heads in ensuring that staff at the Hotel are fully engaged and any
emerging disciplinary issues are dealt with promptly and decisively.
To identify customer needs and promote customer recognition throughout the unit.
To regularly and systematically check standards and identify action for improvement.
To have a working knowledge of all aspects of Hotel and maintain constant involvement of
self in tasks.
To respond to customer comments and feedback in line with the Hotel policy.
To encourage a proactive culture to minimise all customer complaints.
To develop a culture to ensure consistent excellence in customer service.
To ensure rigorous systems of financial control and management are in place
Prepare daily, weekly, monthly quarterly and annual reports to the CEO and give explanations for any deviations.
To prepare detailed monthly reports to the CEO of the Hotel activities on or before the 5th
of every month.
Maintaining and defending the oath of secrecy in relation to sensitive information that
he/she accesses in the line of duty without close supervision to do that.
Any other duty that could be delegated by the CEO from time to.
Board – Management Relationships
To ensure in liaison with the Divisional heads that the Executive chair receives appropriate and timely information, material and reports from management regarding Hotel business
affairs in order to permit the Board to discharge its duties and responsibilities.
Ensure management is aware of concerns of the Board, Shareholders and other
stakeholders might have.
Key Duties and Responsibilities
Setting of targets & objectives
Set operating goals and objectives
Set targets with and for the heads of departments
Oversee the operational functions of the hotel, as per the Organizational chart.
Provide effective leadership to hotel team members.
Oversee and monitor staff schedules
Maintain employee records
Oversee proper functioning of the Hotel operations
Quality, standards & procedures
Oversee the preparation and implementation of standard operating procedures
Oversee quality of food and beverage presentation
Ensure that there are no wastages
Determine and execute operating improvements
Staffing, supervision & training
Assess staffing requirements and recruit staff when needed
Train and coach staff
Manage staff performance in accordance with established standards and procedures
Ensure staff know and adhere to established codes of practice
Prepare performance improvement plans, disciplinary documentation and conduct
terminations when need be.
Education and Experience
A Diploma in hotel management with at least 5 years’ experience, three of which should
have been served at a senior position as head of department or Manager.
Any other diploma with relevant working experience of at least 10 years, four of which
should have been served at a senior position as head of Department or Manager.
Previous experience in food and beverage management
In-depth working knowledge of alcoholic and non-alcoholic beverages
In-depth working knowledge of food preparation and presentation
Experience in staff management and development
Knowledge of basic accounting principles and practices
Experience in analysing financial data
Knowledge of planning and forecasting
Track record of managing inventory and cost control
Knowledge of administrative procedures
Able to use relevant computer applications
Demonstrates commitment to the Brooks’ mission, vision and values.
Displays cultural, gender, religion, tribal, and age sensitivity and adaptability.
Treats all people fairly without favouritism
Demonstrates strong adherence to Brooks business ethical standards
A HOTEL MANAGER is responsible for maintaining the safety of their buildings, solving problems
between employees or guests, staying up-to-date on changes in procedure, keeping up with
industry journals and so much more. Hotel manager is considered the public face of the hotel, so
excellent communication skills are necessary to handle the job requirements. Managers need to
always present themselves in a respectful, empathetic and professional manner. If one cannot
communicate his/her expectations, needs and opinions to the staff, then it’s unlikely that his/her managerial goals will be reached.
Communication is key, and interpersonal skills are a huge part of being an effective
communicator. It is ultimately the General manager’s responsibility to keep guests and employees happy. Under stress, a manager must always maintain integrity, professionalism, patience and understanding. The HOTEL MANAGER will often interact with a very diverse group of people from all over the world. One will inevitably run into distasteful personality types and unusual international traditions or requests, so he must be able to listen and adapt.
Detail Oriented In order to ensure each guest has an unforgettable experience, The Hotel Manager must remain hyper-vigilant about details as huge as safety concerns and as small as maintaining fresh flowers in the lobby. Delegating tasks among staff members is an important aspect of management.
It’s important to remember that the hotel staff are constantly interacting with guests. A stressful team environment will become apparent in employee-guest relationships. Unless one is careful he/she can run the risk of negatively impacting the employee’s customer service when they are stressed out, conflicting with co-workers or otherwise unhappy. Building a cooperative and open team environment will help improve both the staff’s productivity and the guest’s experience.
The Hotel Manager must have the ability to read financial reports, understand basic financial concepts and analyse financial data. While the majority of hotel management duties revolve around customer service, there are several duties that require financial management skills. One may be responsible for bank deposits, cash outs, revenue management, and accounts payable and receivable. A Hotel manager need to consider the financial ramifications when they are resolving customer complaints to keep the hotel successful.
How to Apply
For more information and job application details, see; Gilgil Hotel Hotel Manager Jobs in Kenya
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