Gilgil Hotel Hotel Manager Jobs in Kenya

Gilgil Hotel Hotel Manager Jobs in Kenya


  • Direct and coordinate activities at the Hotel.

  • Provide general leadership and staff supervision

  • Determine staffing requirements at the Hotel in liaison with the CEO and the heads of

  • Support the Divisional heads in ensuring that staff at the Hotel are fully engaged and any
    emerging disciplinary issues are dealt with promptly and decisively.

  • To identify customer needs and promote customer recognition throughout the unit.

  • To regularly and systematically check standards and identify action for improvement.

  • To have a working knowledge of all aspects of Hotel and maintain constant involvement of
    self in tasks.

  • To respond to customer comments and feedback in line with the Hotel policy.

  • To encourage a proactive culture to minimise all customer complaints.

  • To develop a culture to ensure consistent excellence in customer service.

  • To ensure rigorous systems of financial control and management are in place

  • Prepare daily, weekly, monthly quarterly and annual reports to the CEO and give explanations for any deviations.

  • To prepare detailed monthly reports to the CEO of the Hotel activities on or before the 5th
    of every month.

  • Maintaining and defending the oath of secrecy in relation to sensitive information that
    he/she accesses in the line of duty without close supervision to do that.

  • Any other duty that could be delegated by the CEO from time to.

    Board – Management Relationships

  • To ensure in liaison with the Divisional heads that the Executive chair receives appropriate and timely information, material and reports from management regarding Hotel business
    affairs in order to permit the Board to discharge its duties and responsibilities.

  • Ensure management is aware of concerns of the Board, Shareholders and other
    stakeholders might have.

    Key Duties and Responsibilities

    Setting of targets & objectives

  • Set operating goals and objectives

  • Set targets with and for the heads of departments

    Staff organization

  • Oversee the operational functions of the hotel, as per the Organizational chart.

  • Provide effective leadership to hotel team members.

  • Oversee and monitor staff schedules

  • Maintain employee records

  • Oversee proper functioning of the Hotel operations

    Quality, standards & procedures

  • Oversee the preparation and implementation of standard operating procedures

  • Oversee quality of food and beverage presentation

  • Ensure that there are no wastages

  • Determine and execute operating improvements

    Staffing, supervision & training

  • Assess staffing requirements and recruit staff when needed

  • Train and coach staff

  • Manage staff performance in accordance with established standards and procedures

  • Ensure staff know and adhere to established codes of practice

  • Prepare performance improvement plans, disciplinary documentation and conduct
    terminations when need be.

    Education and Experience

  • A Diploma in hotel management with at least 5 years’ experience, three of which should
    have been served at a senior position as head of department or Manager.

  • Any other diploma with relevant working experience of at least 10 years, four of which
    should have been served at a senior position as head of Department or Manager.

  • Previous experience in food and beverage management

  • In-depth working knowledge of alcoholic and non-alcoholic beverages

  • In-depth working knowledge of food preparation and presentation

  • Experience in staff management and development

  • Knowledge of basic accounting principles and practices

  • Experience in analysing financial data

  • Knowledge of planning and forecasting

  • Track record of managing inventory and cost control

  • Knowledge of administrative procedures

  • Able to use relevant computer applications


    Corporate Competencies:

  • Demonstrates commitment to the Brooks’ mission, vision and values.

  • Displays cultural, gender, religion, tribal, and age sensitivity and adaptability.

  • Treats all people fairly without favouritism

  • Demonstrates strong adherence to Brooks business ethical standards

    Key Competencies


  • A HOTEL MANAGER is responsible for maintaining the safety of their buildings, solving problems
    between employees or guests, staying up-to-date on changes in procedure, keeping up with
    industry journals and so much more. Hotel manager is considered the public face of the hotel, so
    excellent communication skills are necessary to handle the job requirements. Managers need to
    always present themselves in a respectful, empathetic and professional manner. If one cannot
    communicate his/her expectations, needs and opinions to the staff, then it’s unlikely that his/her managerial goals will be reached.

    Interpersonal Skills

  • Communication is key, and interpersonal skills are a huge part of being an effective
    communicator. It is ultimately the General manager’s responsibility to keep guests and employees happy. Under stress, a manager must always maintain integrity, professionalism, patience and understanding. The HOTEL MANAGER will often interact with a very diverse group of people from all over the world. One will inevitably run into distasteful personality types and unusual international traditions or requests, so he must be able to listen and adapt.
    Detail Oriented In order to ensure each guest has an unforgettable experience, The Hotel Manager must remain hyper-vigilant about details as huge as safety concerns and as small as maintaining fresh flowers in the lobby. Delegating tasks among staff members is an important aspect of management.

    Team Building

  • It’s important to remember that the hotel staff are constantly interacting with guests. A stressful team environment will become apparent in employee-guest relationships. Unless one is careful he/she can run the risk of negatively impacting the employee’s customer service when they are stressed out, conflicting with co-workers or otherwise unhappy. Building a cooperative and open team environment will help improve both the staff’s productivity and the guest’s experience.

    Financial Management

  • The Hotel Manager must have the ability to read financial reports, understand basic financial concepts and analyse financial data. While the majority of hotel management duties revolve around customer service, there are several duties that require financial management skills. One may be responsible for bank deposits, cash outs, revenue management, and accounts payable and receivable. A Hotel manager need to consider the financial ramifications when they are resolving customer complaints to keep the hotel successful.

    How to Apply

  • For more information and job application details, see; Gilgil Hotel Hotel Manager Jobs in Kenya

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